Responsible Gambling Policy
At Winspirit we take responsible gambling seriously. We want play to remain fun and under control, so we provide clear tools and support to help you manage time and spending, protect your account, and get help if gambling stops being enjoyable. If you ever need to pause or step back, we make that straightforward and confidential.
Player protection principles
We prioritise player safety and fair play. Our approach is simple: prevent underage play, promote informed decisions, and offer easy-to-use controls so you can set limits that match your budget and lifestyle. We review requests for account help promptly and treat sensitive information with care.
Activity-control tools
You can control how you use your account with built-in tools and support from our team. Tools include deposit limits, loss and wagering limits, session reminders, cooling-off periods, and full self-exclusion. These controls are available from your account settings or by contacting support at [email protected].
Deposit limits
Set daily, weekly or monthly deposit limits to manage how much you add to your account. Limits can be adjusted up or down, but increases may be subject to a short waiting period for your protection. Typical minimums for limits start at CA$10 to help you choose a realistic cap.
Loss limits
Loss limits let you limit net losses over a chosen period. Use loss limits alongside deposit controls to keep play predictable. If you reach a loss limit, you will be prevented from placing further real-money wagers until the next period begins or you change the setting through the approved process.
Time limits and session reminders
Session reminders and optional play timers help you stay aware of how long you’ve been playing. You can enable automatic reminders after fixed intervals and choose short account breaks when you need a pause. These features are useful for keeping play balanced with other activities.
Self-exclusion
If you need to stop for a longer period, choose temporary self-exclusion or permanent exclusion. Temporary options typically include short breaks from 24 hours up to several months; permanent exclusion closes access to the account until an arranged review. Requests can be made in account settings or through support.
Signs of problematic behaviour
- Chasing losses or increasing stakes after losses
- Neglecting work, family or daily tasks because of play
- Borrowing money to gamble or hiding gambling activity
- Playing for longer periods than intended or losing track of time
Tips for maintaining control
Set realistic limits, use timers, keep gambling money separate from everyday funds, avoid gambling when stressed or impaired, and review your activity regularly. If you notice warning signs, consider lowering limits or taking a short break right away.
Professional help and support organisations
If you or someone you know needs professional help, reach out to local or national support services in Canada, such as provincial gambling helplines and counselling services. We can point you to resources and provide account-based support; contact us at [email protected] for assistance with self-exclusion, limit settings, or finding local help.