Privacy Policy Details

Welcome to Winspirit. This Privacy Policy explains how we collect, use, and protect personal information from users in Canada and elsewhere. The page outlines the types of data we process, the purposes for processing, the safeguards we apply, and the rights available to you concerning your information. Responsibility for privacy practices lies with our team, and we aim to be transparent about logging, storage, and third-party interactions so you can make informed choices about your account and data.

Types of data we collect

Personal information

Information that identifies you directly or indirectly is collected when you register or interact with our services. This includes name, email, date of birth, address, phone number, and identity documents submitted for verification. Account credentials and communication preferences are stored to manage your relationship with us.

Technical and device data

Data about devices and connections is logged to maintain service integrity and security. Examples include IP address, browser and operating system, device identifiers, session timestamps, and error reports. Technical logs also help us detect suspicious activity and troubleshoot performance issues.

Transactional and payment data

Records of deposits, withdrawals, game activity, bets, and currency choices (including CAD) are retained for account management, compliance, and fraud prevention. Payment card details are processed via third-party payment providers and are not stored by us beyond what is necessary for legitimate account operations and regulatory obligations.

How we use information

Collected data supports account creation, identity verification, payments, regulatory compliance, and responsible gambling measures. We also use information to provide customer support, process withdrawals, investigate suspected fraud, and to ensure fair play. Processing is limited to purposes necessary for contract performance, legal obligations, and legitimate interests related to platform safety and integrity.

Data protection and security practices

Strong technical and organisational measures are implemented to protect data against unauthorised access, alteration, disclosure, or destruction. Encryption is enforced for data in transit and sensitive data at rest. Access to personal information is restricted on a need-to-know basis and reviewed regularly. Incident response procedures are in place to address potential breaches.

Cookies and tracking technologies

Cookies and similar technologies are used to enable essential site functions, remember preferences, analyse usage, and support security. Analytics and advertising tags from trusted providers may be used in aggregated or pseudonymised form. Consent mechanisms are provided where required, and you may manage or disable non-essential cookies via your browser settings or our cookie controls.

User rights regarding your data

Access and correction

Requests to access or correct personal information can be submitted to our support team. Identity verification may be required before changes are made to protect your account and comply with anti-fraud controls.

Deletion and portability

You may request deletion of your personal data where there is no legal reason to retain it. Portability requests for electronic copies of your data will be handled in standard formats when feasible. Certain retention obligations may prevent immediate removal of all records.

Data sharing and third parties

We share information with service providers, payment processors, identity verification vendors, game and platform partners, and law enforcement or regulators when required. Contracts and security assessments are used to ensure third parties protect data in line with our standards. Aggregated or anonymised data may be shared for analytics and compliance without identifying individuals.

Updates to this policy

Changes to our Privacy Policy will be posted on this page with the updated effective date. Significant changes affecting how we use personal data will be communicated through account messages or email when required. Continued use of our services after updates constitutes acceptance of the revised terms.