Contact our team
Need a hand? Our support team is here to help with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification or game-related problems and we’ll guide you step by step. We offer live chat and email support, and we’ll escalate account or payment matters to a specialist when needed. Phone callback available during business hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat and email email reply within 24 hours |
| General enquiries | [email protected] Mon-Fri, 09:00-18:00 We aim to reply within one local business day |
| Affiliate enquiries | [email protected] typically expect 48-hour response |
| Phone | +1 416 582 3497 Calls and callbacks |
| Working hours | 24/7 support |
Email Support
For detailed requests, account issues, or cases that require documents or explanations, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username, and up-to-date contact details so our team can process your enquiry without delay. Attach any relevant documents as PDFs or images and allow time for verification.
Send us a message
Response Time
Our support team at Winspirit aims to respond quickly to all customer queries. Most inquiries are answered within one business day, while simple issues may be resolved immediately via live chat. More complex cases, such as KYC checks or payment investigations, can take longer depending on their nature and documentation required. We’ll keep you informed at every step.
Feedback
At Winspirit, we’d love to hear from you. Share feedback, suggestions, or ideas to help improve the site, features, or promotions. We review every message carefully and use your input to refine our service, fix issues, and enhance the user experience for Canadian players. Send us a note anytime. Your voice helps shape future updates.